At Open IT Global, we apply the same “Engineering-Grade” precision to our communications as we do to our technical execution. We recognize that in complex enterprise environments, time is a critical asset. Our Initial Contact Commitment (ICC) defines the standard of care and responsiveness you can expect from the moment you reach out.

We commit to providing a substantive response to all qualified business inquiries within one (1) business day.

• Business Days: Monday through Friday.
• Operational Hours: 9:00 AM – 5:00 PM (UTC-5).
• Exclusions: Official public holidays in the Republic of Panama.

To ensure technical accuracy from the very first interaction, our intake process follows a structured roadmap:

• Step 1: Technical Triage: Your inquiry is reviewed by a senior consultant (not a sales representative) to evaluate technical feasibility and alignment with our “Four Pillars” of expertise.
• Step 2: Discovery Session: If your inquiry aligns with our core expertise, we provide a direct link to schedule a Technical Discovery Session.

As an international B2B export service provider, our commitment applies to inquiries that meet our professional criteria:

• Entity Verification: Inquiries must originate from professional corporate email domains and represent established business entities.
• Jurisdictional Compliance: In accordance with our Legal Notice, we do not respond to inquiries originating from the Republic of Panama or the Kingdom of Spain.
• Technical Alignment: We prioritize inquiries related to PLM/ERP configuration (Windchill, Oracle, Salesforce), Python/API automation, and enterprise trilingual LQA.

A formal engagement commences immediately upon the purchase of a Consulting Hour Package or a Commerce Implementation Module, governed by our Master Terms and Conditions.

Instant Provisioning: For both Packages and Modules, the “Initial Contact” is defined as the automated provisioning of the Onboarding Protocol and the Consulting Services Agreement (CSA) directly to your Client Dashboard.

Waiver of Refund Rights: By accessing these proprietary technical assets, the Client acknowledges the immediate commencement of the professional relationship and the explicit waiver of refund rights as defined in the Master Terms and Conditions (Section 18.1).

Commencement of Care: This instant delivery satisfies the Consultant’s obligation to initiate the engagement, after which the One-Business-Day Rule (Section 1) applies to the human-led scheduling and triage phase.

All information shared during the initial contact phase is handled in strict accordance with our Privacy Policy. Your technical requirements and corporate data are used exclusively to evaluate your project and facilitate our response.

Omnibus Effect: This document is part of the Open IT Global Legal Framework. It is designed to be read in conjunction with our Master Terms and Conditions, Privacy Policy, and Legal Notice. Use of the Site or purchase of any Product or Service (as defined in our Global Definitions) constitutes an Omnibus Acceptance of the entire Framework and all linked policies.